Refund policy

 

Return Policy

 We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Please START by submitting your request @ http://mcmfash.returnscenter.com 

will accept merchandise/s (exempt items stated below) if the following item/s meet our return guidelines the refund is via store credit. If any item/s do not meet the below guidelines, the returned merchandise item/s will not be accepted for a return and/or store credit. All EXEMPT items are considered FINAL SALE (see BELOW) and will not be accepted for any reasons unless stated below. We do not issue store credit for original shipping charges of any returned item/s for exchanges of any kind.

Management will inspect and approve all returned item/s when received. After approval, store credit /discount code will be given. Shipping costs are non-refundable. We do not refund MONEY when item/s or order/s are canceled (store credit is given).

 

 

Return Guidelines

  • All merchandise item/s must be returned in its original “unused” condition and must have the following attachment/s to its associated item/s when returned:

    • Original hanging tag/s and/or sticker/s

    • Manufacture label/s & packaging/s

    • Price tag/s and its associated UPC bar code label

    • Sellable condition

  • All merchandise item/s that have been altered, manipulated, used, stretched, or changed/modified to its cosmetic appearance for any item/s will be subjected to an automatic denial for approval (No store credit will be given).

  • All online item/s must be returned within the 7 days return window from the date received.

  • “Approved” returned items that were received as a gifts will be given store credit for the original purchase valued.

 

 

 

Exempt Items

(FINAL SALE: No Return/s, Exchange/s, or Store Credit)

 

****Important ******

  • Discounted item/s  ( Only IF Returned Request is SUBMITTED within 2 days of items received, it will be eligible for (exchange/store credit) upon approval it must follow our RETURN GUIDELINES and or FINAL SALE See below.

 

FINAL SALE 

  • Exchanged item/s
  • Swimwear
  • White Clothing
  • Bodysuits
  • Any accessories (e.g. jewelry)
  • Intimate goods or likeness
  • Sanitary or hygiene goods or likeness
  • Items marked “Final Sale”
  • Gift Cards
  • Health or personal care products or likeness

 

 

 

Instructions For Returns

  • A copy of the receipt, invoice, or packing slip must be included inside returning package.
  • ALL Returns are at the sole responsibility & expense by the customer (including the required shipping cost to & from our warehouse) unless:
    • Customer is missing item/s or order/s
    • Customer received wrong item/s or variant (e.g. color, size, etc.)
    • Customer did not order the item/s or order/s
    • Customer received duplicate item/s or order/s
All “non-exempt” returned items must be mailed back to:

MCMFASH, LLC

ATT: (RETURNS) 

665 Acacia st

Lake Elsinore Ca 92530                                       

 

 IMPORTANT!!!!

  • Please write your original order number on the outside of the package or return label. 
  • If the returned item/s are valued more than $75, make sure you ship with a tracking number and its associated insurance value.
  • Our returns department strive to process all returns within 48-72 hours. Due to the COVID-19 Coronavirus pandemic, return processes have taken longer than usual.
  • If a customer has returned two (3) or more separate order/s within a six (6) month period, they will no longer be able to return or receive store credit thereafter for any item/s or reason/s. If a customer continues to violate our return policy during this period, we will have the right to refuse any transactions and/or services during this six (6) month return policy.

 

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 


You can always contact us for any return question at MCMFASH@GMAIL.COM


Damages and issues
Please inspect your order upon reception and contact us IMMEDIATELY if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 


****We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-5business days to process the credit once the item is received.